Desktop Support Specialist (Hybrid)

Boston, MA
Information Technology

Desktop Support Specialist 

The Desktop Support Administrator is an in-person role and will be in our Boston office 4 days a week. They will be working closely with the rest of the IT team in ensuring superior end user experience to employees, with an emphasis on customer service.

The successful candidate is seeking a role in the technology field, is curious, and can absorb and apply massive quantities of information. They can effectively work with a team and are also self-directed enough to pursue individual projects.  They will have excellent interpersonal skills, with the ability to communicate technical problems and instructions to end users in terms that are easy to understand.

  

Key responsibilities:

  • Setup and ship laptops to new hires and to replace malfunctioning hardware in the fleet
  • Manage in-warranty repair process for laptops with manufacturer (depot repair and on-site service)
  • Resolve tickets related to performance and function of endpoints, peripherals, mobile devices, and virtual desktops
  • Troubleshoot hardware problems with Laptops
  • Troubleshoot software problems related to OS, drivers, or general office software
  • Troubleshoot Network issues in remote locations (i.e. Work from Home)
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Keep Laptop Endpoints up-to-date and compliant (AD, Azure AD, Microsoft 365 Security, Microsoft Intune
  • Package, Deploy and Update software using Microsoft Intune
  • Manage updates to laptops to ensure consistency within the fleet
  • Assist with management of security system and badging for employees
  • Assist with in office support of conference rooms and in person support of office needs

  

Qualifications:

  • 2+ years of prior Windows Desktop Support experience required
  • Experience with Microsoft Intune preferred
  • Ability to remotely troubleshoot network and software issues on laptop endpoints
  • CompTIA A+ certification or equivalent experience desirable
  • High attention to detail and solid documentation skills required
  • Interest in architecture or design recommended

  

In this position, you will have the opportunity to attend local IT conferences and meetups supporting firm technology, and be encouraged to acquire professional certifications supporting firm technology.